With each additional ball, the weight handling of a Gingko platform increases by approximately 10 Lbs.  There's no physical or sonic difference between the two colors of available ball, it's simply a cosmetic change.

How long do Gingko Audio balls last?

Gingko's Audio Cloud vibration control platform customers often ask: "How long do the balls last and how often should I replace them?"  The answer is: it depends.

The Gingko Cloud balls are made of rubber.  Rubber does deteriorate over time.  It will become harder as the oil in it dries out.  A dried-out ball will be less resilient and loses its effectiveness in absorbing vibration.  Several factors can affect the rate by which the ball loses its efficacy.  Heat and sunlight will hasten the process, as is dryness in the environment.  So if your Cloud is situated in an area under direct sunlight, near a source of heat, and your room is dry, the balls will harden faster and lose their bounciness.  Extreme temperature swings will also hasten the process as the rubber expands and contracts repeatedly.  The ozone level in the atmosphere also creates micro-cracks in the rubber and renders it useless over time.  So if you live in places like Arizona or Nevada where it is sunny and dry, you need to replace the balls more often.

One simple test you can do is to hold the ball at a height of 6 feet, drop it to a hard surface, and let it bounce up.  A new Gingko ball will typically bounce to a height of 4'3" to 4'6" high in normal room temperature of about 70 degrees (in a colder room it will bounce up less, and in a hotter room it will bounce up more, but a range of 4' to 4.5' is acceptable).

When it gets down closer to 4 feet or less, it's time to replace the ball.  Older balls may also lose their surface tackiness and their skins become smoother.  Under normal conditions, our balls last for 3 to 5 years.  So check the balls after they are in operation for 3 years and if they pass the above test then check each year after that. 

At Music Direct, we offer our customers a 30-Day Money Back Guarantee on components, hardware and audio accessories. This allows you time to ensure you made the right choice. If you are not satisfied with your purchase, contact our customer service department or your audio consult directly to arrange for a return.
 
This guarantee is not applicable on all Fluids, Phono Cartridges, and some special order merchandise.
 
Music is only returnable if it has not been opened.

To view our full return policy, click here.
Contact us with any questions about this policy.