New
These items are new and factory sealed or in factory fresh condition (in the case of items which are not sealed by the manufacturer) with full manufacturer warranties and all original packaging and accessories. Outer packaging may have very minor shipping or handling damage with no impact on the items contained.
New items which have arrived from the distributors with any significant damage to outer packaging will have been inspected and have had their outer boxes replaced by fresh packing materials from the manufacturer or would, in the absence of available replacement packaging, have been patched up and moved to "open box" status.
Open Box/Demo
These items were returned opened under our return policy or were used for sales training in our office. Full manufacturer warranties and all original accessories or their equivalents are included. They may have very minor cosmetic blemishes from handling and the outer boxes may have cover-up labels, patches, and/or extra layers of tape from having been opened and repacked.
All items returned with claims of functional issues have been tested in-house and are confirmed to be in proper working order. Any items returned with significant cosmetic damage will have been moved to "scratch & dent" status.
Scratch & Dent
These items have moderate to severe cosmetic damage, but are fully functional and include full manufacturer warranty and all original accessories or their equivalents. The outer boxes may have cover-up labels, patches, and/or extra layers of tape from repacking and some items may have been repackaged in non-original packing materials.
Damaged Box
These items have damage to the outer or inner factory box, but are still sealed from the manufacturer, They are fully functional and include full manufacturer warranty and all original accessories or their equivalents. The outer boxes may have cover-up labels, patches, and/or extra layers of tape from repacking and some items may have been repackaged in non-original packing materials.
Photo Shoot
These items were opened and used for photography for our catalog or web site. They have not been used and are fully functional and include full manufacturer warranty and all original accessories or their equivalents.
Show Sample
These items were gently used by Music Direct or a partner of Music Direct as a show sample. They are fully functional and include full manufacturer warranty and all original accessories or their equivalents.