If you are able to login to your account and want to change your password, you can do so by selecting your profile name/image from the "My Account" link.
 

Once in your profile, click on the 'Edit Profile' button on the right side of the screen.

On the first tab to the left (Manage Account), expand the section titled : 'Manage Password'

You will then be prompted to enter your current password as well as your new password (and password confirmation).

Hitting the "Change Password" button will then save your new password.

The requirements for password are : 8 characters, 1 uppercase, 1 number.

Some users have reported issues that the site is not allowing them to change their password no matter what is entered.  
Our development team feels they've been able to identify and fix the issue, however if you experience this, what you can do:

• Wait a few minutes and try clicking the password reset link from the email again, this seems to work for most users after a period of 15 minutes or so
• Email us at [email protected] and we can reset your password manually.

We appreciate your loyalty and patience.

Your order qualifies for free shipping (musicdirect.com/Shipping) if:
-The order is over $49
-The shipping address is located in one of the 48 contiguous states and not FPO/APO
-The order contains all items that qualify for free-shipping

In the event that those three conditions are met and you are not seeing a free-shipping charge during the checkout process, please verify that you are logged in at the checkout.  The image below shows how the checkout screen looks if you are not logged in:

Once you are registered/logged-in at the checkout screen, you should then see the applicable free shipping methods.
Some users indicate that when they login or register for an account while on the checkout screen, the free shipping methods are still not being displayed. 
If you are experiencing this, please restart the checkout process by selecting "Checkout" from the drop-down shopping cart menu.

In order to add a product to your wishlist, you must be logged in to your account.

Once you are logged in to your account, the "Add To Wishlist" link should be available next to the "Add To Cart" button.

Promo codes are entered in the shopping cart, which is the first step of the checkout process.

In order to get to the shopping cart, you can hit "Checkout" after adding a product to your cart or from the drop-down cart.

Once on the cart screen, the promo code field is located in the bottom right. After entering a promo code and hitting "Apply", the discounts will be reflected in the cart for the qualifying items.  The promo code in use will be displayed below the promo code field. 

In order to add a product to your wishlist, you must be logged in to your account.

Once you are logged in to your account, the "Add To Wishlist" link should be available next to the "Add To Cart" button.

Your full order history for phone and online orders is available in the "Order History" module when you are logged in to your account. 

You will be able to see a list of orders over a given time frame and click on any specific order for its details (shipped, partially shipped, cancelled etc).

If you would like to look up one specific order without logging in, or if you don't have a web account, you can do so from the "My Account" menu as well, by selecting "Check Order Status".

Arriving at the "Order Status Lookup" screen requires you to provide Web Order Number (or phone order number/invoice number), Billing Country as well as Billing Zip Code.

To check the stock status of an item, simply look for the "Availability" field under the "Add to Cart" button. 

Tip: You can hover over the availability text for detailed information.

To check the stock status of an item, simply look for the "Availability" field under the "Add to Cart" button. 

Tip: You can hover over the availability text for detailed information.

Hi there, at the present moment, the only way to cancel an order is to call in or send an e-mail to our customer service staff, contact info is below.

Toll Free: (800)449-8333 (US Only)
Local: (312) 433-0200
E-Mail: [email protected]

New
These items are new and factory sealed or in factory fresh condition (in the case of items which are not sealed by the manufacturer) with full manufacturer warranties and all original packaging and accessories. Outer packaging may have very minor shipping or handling damage with no impact on the items contained.
New items which have arrived from the distributors with any significant damage to outer packaging will have been inspected and have had their outer boxes replaced by fresh packing materials from the manufacturer or would, in the absence of available replacement packaging, have been patched up and moved to "Open Box" status.

Open Box/Demo/Refurbished
These items were returned opened under our return policy or were used for sales training in our office. Full manufacturer warranties and all original accessories or their equivalents are included. They may have very minor cosmetic blemishes from handling and the outer boxes may have cover-up labels, patches, and/or extra layers of tape from having been opened and repacked.
All items returned with claims of functional issues have been tested in-house and are confirmed to be in proper working order. Any items returned with significant cosmetic damage will have been moved to "Scratch & Dent" status.

Scratch & Dent
These items have moderate to severe cosmetic damage, but are fully functional and include full manufacturer warranty and all original accessories or their equivalents. The outer boxes may have cover-up labels, patches, and/or extra layers of tape from repacking and some items may have been repackaged in non-original packing materials.

Damaged Box
These items have damage to the outer or inner factory box, but are still sealed from the manufacturer, They are fully functional and include full manufacturer warranty and all original accessories or their equivalents. The outer boxes may have cover-up labels, patches, and/or extra layers of tape from repacking and some items may have been repackaged in non-original packing materials.

Photo Shoot
These items were opened and used for photography for our catalog or web site. They have not been used and are fully functional and include full manufacturer warranty and all original accessories or their equivalents.

Show Sample
These items were gently used by Music Direct or a partner of Music Direct as a show sample. They are fully functional and include full manufacturer warranty and all original accessories or their equivalents.

For our full Cartridge Return Policy, please click here