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Frequently Asked Questions - FAQs

I cannot find how to change my password
If you are unable to login to your account, you want to reset your password using the steps above.

If you are able to login to your account and want to change your password, you can do so by selecting your profile name/image from the "My Account" link.
 

Once in your profile, click on the 'Edit Profile' button on the right side of the screen.

On the first tab to the left (Manage Account), expand the section titled : 'Manage Password'

You will then be prompted to enter your current password as well as your new password (and password confirmation).

Hitting the "Change Password" button will then save your new password.

I cannot get the site to accept a password

The requirements for password are : 8 characters, 1 uppercase, 1 number.

Some users have reported issues that the site is not allowing them to change their password no matter what is entered.  
Our development team feels they've been able to identify and fix the issue, however if you experience this, what you can do:

  • Wait a few minutes and try clicking the password reset link from the email again, this seems to work for most users after a period of 15 minutes or so
  • Email us at [email protected] and we can reset your password manually.

We appreciate your loyalty and patience.

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